# Billing

> The Billing page in the Admin console. Upgrade, change plans, manage seats, cancel and undo a cancellation.

Source: https://automatedconstruction.io/tidy/docs/features/billing
Section: Features

Billing lives in **Admin > Billing**. Only admins can change the plan. Everyone can see the plan chip at the bottom of the sidebar, for example "Free plan, 7 of 10 bids used" or "Pro, ends Nov 12".

Payments run through Stripe. Tidy never sees or stores your card number.

## What the Billing page shows

- **Plan card**: your plan, the price line (for example "$100 per seat a month, 5 seats"), and the renewal or end date. If a payment failed, it says so and tells you Stripe is retrying your card.
- **Bids created**: "7 of 10" with a bar on Free, or "Unlimited on your plan".
- **Paid seats**: how many seats you bought and how many are in use, with a link to choose who has one.
- **Your Tidy agent allowance**: percent used this month and the reset date. On Free this is the company-wide trial.
- **Tidy agent use by seat**: each member's share of the monthly allowance (admins only).
- **Cancellation policy**: the full policy, in plain words.

## Upgrade, change and cancel

| Action | Where | What happens |
| --- | --- | --- |
| Upgrade | **Upgrade** on the plan card | Stripe checkout opens. You pick monthly or annual and the number of seats. |
| Change plan or seats | **Switch to Pro/Max** or **Manage billing and seats** | The Stripe customer portal opens. Upgrades apply now with proration. Downgrades apply at renewal. |
| Cancel | **Cancel plan** at the bottom of the plan card | Your plan stays active until the end date, then the company moves to Free. No further charge. |
| Undo a cancellation | **Undo cancellation** in the banner | The plan renews as usual. Works any time before the end date. |

Invoices, receipts, tax IDs and the card on file live in the Stripe customer portal.

## Cancellation policy, short version

- Cancel any time in two clicks. You keep what you paid for until the end date.
- Your work is never deleted when a plan ends. On Free, new bids stop at 10 in total and the Tidy agent pauses after the trial. Your own connected agent keeps working.
- No refunds for part of a billing period.
- If a payment fails, Stripe retries for 7 days and emails your admins. If it still fails, the company moves to Free. Paying again restores the plan.
- We give 30 days notice before a price change.
- Admins get an email when a plan is cancelled and again 3 days before it ends.

> [!agent]
> Payment, plan changes, seats and cancellation are human-only. No agent or MCP tool can change billing. Agents can read the plan with `get_plan_usage`, which also returns the upgrade link to give the user.

## Related

- [Plans and limits](https://automatedconstruction.io/tidy/docs/get-started/plans-and-limits)
- [Manage billing and seats](https://automatedconstruction.io/tidy/docs/guides/manage-billing)