TidySub Terms of Service

1. Acceptance of Terms

You may use TidySub only if you are at least 18 years old and are using it on behalf of a company that has a TidySub account, whether it signed up online or under a written agreement with us (the "Customer"). If you use the Service for a Customer, you confirm that you are authorized to accept these Terms for that Customer, and "you" in these Terms means both you and the Customer. We may update these Terms from time to time. Continued use of the Service after a change means you accept the revised Terms.

2. The Service

TidySub helps construction contractors manage bid invitations, estimating assignments, proposals, follow-ups, takeoffs, and the documents and contacts that go with them. Each Customer's data is kept separate from every other Customer's. Most Customers use our shared hosted platform; an Enterprise agreement may include a dedicated instance. Depending on the Customer's plan, the Service may include:

• A bid inbox that imports invitations from a connected mailbox
• A pipeline, hub, calendar, and records for tracking bids and tasks
• A file viewer with markups and quantity takeoff tools
• A proposal generator that produces PDF, Excel, and Word documents
• AI features, including an assistant that reads documents, drafts messages, and proposes actions
• Scheduled team reports delivered by email

Some Customers also have a written agreement, order form, or proposal with Obsidian Build & Sound LLC (a "Customer Agreement"). If a Customer Agreement conflicts with these Terms, the Customer Agreement controls.

3. Accounts and Access

A Customer's account is created when someone signs up and names the company; that person becomes its first administrator and invites the rest of the team. Administrators create and manage the other accounts. You sign in with a Google account or with an email address and password that the administrator sets up. You agree to:

• Keep your sign-in details private and not share your account with anyone
• Use only accounts that were issued to you
• Tell your administrator or us right away if you believe your account has been compromised

The Customer is responsible for the people it gives access to, for the accuracy of its account information, and for everything done under its accounts. Administrators can deactivate or delete user accounts at any time.

Signed-in devices. You can see every browser, browser profile, and app signed in to your account, and sign any of them out, under Settings, Signed-in devices. Your administrator can sign all of a user's devices out at once, for example after a lost computer. Connections you approve for Claude or another AI assistant are listed separately. TidySub does not currently limit how many devices an account may use. We may introduce a reasonable device limit later, to keep accounts personal and secure, by updating these Terms or by written notice to the Customer's administrator. Any such limit does not change the rule above against sharing an account.

4. Customer Data

Everything the Customer's team enters into or uploads to TidySub, including bids, plans, specifications, contacts, proposals, and email content imported from a connected mailbox ("Customer Data"), belongs to the Customer. You keep all rights to Customer Data. You give us a limited license to host, copy, process, transmit, and display Customer Data only as needed to run the Service, to provide support, and to meet our legal obligations.

You are responsible for Customer Data. You confirm that you have the rights needed to upload it and that using it in TidySub does not break any law or any agreement you have with someone else, such as a general contractor's confidentiality terms.

Retention windows for some records are set by the Customer's administrator inside the Service. When the Customer closes its account or its Customer Agreement ends, we will make Customer Data available for export for a reasonable period and then delete it, unless the law requires us to keep it. Our TidySub Privacy Policy explains how we handle personal information.

5. AI Features

TidySub includes features that use artificial intelligence, such as extracting bid details from emails, drafting follow-ups and submission messages, answering questions about uploaded documents, and measuring quantities from plans. These features are assistive. They can be wrong, incomplete, or out of date.

• Every message the assistant drafts is sent only after a person on your team approves it
• Every change the assistant proposes to your records is applied only after a person approves it
• Quantities, prices, dates, and scope produced by AI must be checked by a qualified person before you rely on them in a bid, proposal, or contract

You are responsible for reviewing AI output and for any decision you make based on it. AI output is not professional, legal, engineering, or financial advice.

6. Connected Services

Parts of the Service depend on third-party services, which may include Google Workspace (Gmail, Sheets, and sign-in), Supabase for database and storage, model providers reached through OpenRouter for AI features, n8n for automation workflows, and LangSmith for optional diagnostics. When you connect a third-party account, you authorize us to access it as described in the connection screen and in the TidySub Privacy Policy.

Your use of those third-party services is also subject to their own terms. We are not responsible for changes, outages, or data handling on their side, and we may change providers to keep the Service running.

7. Availability, Support, and Changes

We work to keep TidySub available and will tell the Customer's administrator about planned maintenance when we can. The Service may still be unavailable at times because of maintenance, third-party outages, or events outside our control. Support is provided as described in the Customer Agreement, or by email at the address in the Contact section. We may add, change, or remove features. If a change materially reduces what the Customer paid for, the Customer may cancel its plan as described in Section 8.

8. Plans, Fees, and Cancellation

Plans. TidySub is offered on the Free, Pro, Max, and Enterprise plans described on our pricing page. The Free plan allows up to 10 bids in total for each Customer. That is a lifetime count, not a monthly one, and a deleted bid still counts. Enterprise plans are set by a Customer Agreement.

Fees and billing. Pro and Max are priced per seat and billed in advance, monthly or yearly, through our payment processor, Stripe. Prices are in US dollars and do not include taxes. A paid plan renews automatically at the end of each billing period until it is cancelled. By choosing a paid plan, the Customer authorizes us to charge its payment method for each renewal and for seats it adds.

Seats. Each paid seat is for one named person. An administrator can move a seat from one teammate to another. Once a Customer on a paid plan has more than 10 bids, a teammate without a paid seat stays signed in but cannot open the Customer's data until an administrator gives them a seat.

Agent allowances. The Free plan includes a one-time trial of the Tidy agent. Pro includes a monthly allowance of Tidy agent use for each seat; when it is used up, the Tidy agent pauses until the next billing period or an upgrade. Max is subject to fair use: if a seat's use goes far beyond normal use, we may contact the Customer or limit it. Allowances reset each billing period and do not roll over. The daily usage limits in Section 10 apply on every plan.

Cancellation. An administrator can cancel a paid plan at any time under Admin, Billing. Cancellation takes effect at the end of the current billing period. Until then the plan stays active and the cancellation can be undone. We email the Customer's administrators when a plan is cancelled and again 3 days before it ends. When it ends, the Customer moves to the Free plan; Customer Data is not deleted.

No refunds. Fees are non-refundable, including for partial billing periods, unused seats, and unused agent allowance, except where the law requires a refund.

Failed payments. If a payment fails, our payment processor will try again. If it still cannot be collected, we may cancel the paid plan, and the Customer moves to the Free plan.

Price changes. We may change our prices. We will tell the Customer's administrators at least 30 days before a new price applies, and it takes effect at the Customer's next renewal.

9. Intellectual Property

TidySub, including its software, design, documentation, and the "TidySub" and "Automated Construction" names and marks, is owned by Obsidian Build & Sound LLC or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable right to use the Service for its own business while it has a TidySub account. You may not copy, modify, resell, sublicense, or reverse engineer the Service. If you send us feedback or suggestions, we may use them without any obligation to you.

10. Acceptable Use

You agree to use TidySub only as allowed by the TidySub Usage Policy, which is part of these Terms. In short: use it for your own legitimate bidding and project work, do not try to access data or accounts that are not yours, do not use it to send spam or misleading messages, and do not use it to break the law.

Usage limits. To protect the Service and the people your team emails, TidySub applies daily limits to each user and to each Customer. They cover how many people can be emailed through the Service and how much AI work can be run in a rolling 24 hour period. A single message can be addressed to at most 25 people. A newly created Customer starts with lower limits for its first 7 days. When a limit is reached, TidySub tells you, and you can try the action again once the 24 hour window allows it. If your team needs higher limits, contact us and we can raise them for your account.

11. Suspension and Termination

We may suspend or end access to the Service, in whole or in part, if you materially breach these Terms or the Usage Policy, if your use creates a security or legal risk, or if required by law. Where practical we will give notice and a chance to fix the problem first.

The Customer may cancel its plan as described in Section 8, or close its account by contacting us. When an account is closed, your right to use the Service ends. Sections 4 (Customer Data), 9 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), and 14 (Governing Law) survive termination.

12. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that AI output will be accurate, or that using the Service will lead to any particular business result. You remain responsible for the bids, proposals, and contracts you submit.

13. Limitation of Liability

To the fullest extent permitted by law, Obsidian Build & Sound LLC and its members, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost bids, or lost revenue, arising out of or related to the Service, even if we were told such damages were possible. Our total liability for all claims related to the Service in any 12-month period will not exceed the fees the Customer paid us for the Service in that period.

14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in Florida, unless the Customer Agreement says otherwise.

15. Changes to These Terms

We may revise these Terms by posting an updated version on this page and updating the "Last updated" date above. For material changes we will also notify the Customer's administrator. Continued use of the Service after a change takes effect means you accept the revised Terms.

16. Contact Us

Questions about these Terms? Contact:

Obsidian Build & Sound LLC (dba Automated Construction)
odalo@automatedconstruction.io